FAQ

Is it possible to order item which is marked grey and it is not posiible to choose it?
It is not possible since the item is sold out at our supplier.

Where are more information about testing of blades and rubbers?
You can find all information here:
https://www.vsenastolnitenis.cz/en/co-nabizime/test-en

Do you glue rubbers onto blades if I order them via e-shop?
We are happy to glue the rubbers onto your selected blade, but you need to order Rubber gluing as well. The price of this service is 50 CZK / 2 EUR per 1 bat.

Do you also ship the order abroad to Europe or Asia?
Yes, we deliver within the European Union via GLS, shipping is 9,90 EURO. We send out orders outside the EU to the whole world with FEDEX, fright is 19,90 EUR.

How long does it take for the order to reach me?
99% of the goods offered by us are in stock. You can see the number of items in stock at each product in our e-shop. The delivery by GLS within the EU and by FEDEX to the rest of the world takes app. 3-4 days.

What to do if the size does not fit and I want to exchange the goods?
We firmly believe that our products will fit. If you are not sure what size to order a table of sizes might help you. If the goods do not fit, you can send it back within 30 days and ask for a replacement. Send an invoice along with and a letter stating what goods and sizes you want to replace, to our business address in Prague.

How to fill a complaint?
You can claim the goods with a manufacturing defect and within the statutory period of 24 months since purchase. We hope that you will not have these kinds of problems with our merchandise. If you do you have to fill out a complaint form and send the goods to us at our business address in Prague.

I'm not sure about the size of the footwear and apparel of any given brand. Can you help me?
It is true that not all brands correspond to the same sizes of other brands. To help you we have prepared a table of sizes which applies to most brands, but also special tables for individual best-selling brands. Check out the special tables for a number of brands and choose the clothes that fit perfectly here.

I've made several orders in short time. Can I merge them into one, so I do not have to pay postage multiple times?
Yes, of course. Just contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. and write us what you need.

What are my payment and transport options?
You can choose from many different payment options and carriers - more information here:

https://www.vsenastolnitenis.cz/en/info/delivery

https://www.vsenastolnitenis.cz/en/info/payment-options

You can also pick up the merchandise at any of our stores and pay for it in cash or by credit card there.

I cannot place an order via e-shop or I need advice. What should I do?
You can contact us by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call our customer helpline on +420 734 436 744 or +420 222 718 279. We will solve the problems and answer any questions together.

We are a team / club and we all want to order in bulk from your e-shop. Do we get a discount?
Yes. We have a special loyalty program with lots of benefits for clubs. Contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. for detailed conditions. More here:
https://www.vsenastolnitenis.cz/en/o-nas/team-en

I want to order goods wholesale for my shop or e-shop? Is it possible?
Of course, we have prepared a wholesale terms for the owners of shops or e-shops. Contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. for detailed conditions.

Where can I find the general terms and conditions?
Terms and Conditions can be found here:
https://www.vsenastolnitenis.cz/en/info/terms-and-conditions