Terms and Conditions

Nobody likes to waste time reading lengthy business terms, so we have summarized the most important points for you:


STEN marketing, s. r. o.
Address: Zenklova 215, 180 00 Prague 8
Identification number: 26469791
VAT: CZ26469791
The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, subsection 84287.
Merchandise sale at www.vsenastolnitenis.cz



1.1 These terms and conditions (henceforth only "Terms and Conditions") of STEN marketing s.r.o., headquartered in Zenklova 215, 180 00 Prague 8, identification number: 26469791, registered in the Commercial Register at the Municipal Court in Prague, Section C, Insert 842877 (hereinafter "seller") govern in accordance with § 1751 Sec. 1 of Law no. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code") mutual rights and obligations of the parties arising in connection with or under the purchase agreement (hereinafter "Purchase agreement") concluded between the seller and any other physical person (hereinafter referred to as "Buyer") via the online shop of the seller. Internet business is operated by the seller placed on a Web page on the Internet at www.vsenastolnitenis.cz (the "website"), and via the website (hereinafter referred to as "web-based commerce").

1.2 Terms and conditions do not apply to cases where a person who intends to buy goods from the seller is a legal entity or a person who is ordering goods in the course of their business activities or in the course of their job.

1.3 Provisions derogating from the terms and conditions can be negotiated in the purchase agreement. Divergent arrangements in the contract shall prevail over the terms of trade.

1.4 Terms and conditions are an integral part of the purchase contract. Purchase Agreement and the terms and conditions are written in Czech language. The purchase contract can be concluded in the Czech language.

1.5 The Business Conditions may be changed or amended by the seller. This provision shall not affect the rights and obligations arising after the effective period of the previous version of business conditions.


2.1 Upon registration of the buyer on the website, the buyer can access their user interface. Via his or her user interface the buyer can order goods (hereinafter "user account"). The buyers can also order goods without registration directly from the web interface if the said interface allows such an option.

2.2. When registering on the website and ordering goods the buyer has to provide correct and true personal information. In the event of any changes, the buyer has to make his personal information up-to-date. The data on the buyer's user account or in the ordering form are considered to be accurate by the seller.

2.3 Access to the user account is secured by a username and a password. The buyer is obliged to maintain confidentiality regarding information necessary to access the user's account.

2.4 The buyer shall not allow the use of a user account to third parties.

2.5 The seller may cancel a user account, especially if the buyer does not use the account for more than 24 months or if the buyer breaches his or her obligations under the purchase contract (including terms and conditions).

2.6 The buyer acknowledges that the user account may not be available at all times, especially with regard to the necessary maintenance of hardware and software of the seller or necessary maintenance of hardware and software of third parties.


3.1 All merchandise presentation on the web interface is of informative nature and the seller is not obliged to enter a purchase agreement regarding this merchandise. The provisions of § 1732 Sec. 2 of the Civil Code do not apply.

3.2 The web interface provides information about the goods, including the prices of individual items. Prices of goods include VAT and all related charges. Prices of goods remain valid as long as they are displayed in the web interface. This provision does not limit the right of the seller to enter a purchase agreement under individually negotiated terms.

3.3 The web interface of the shop also includes information about the costs of packaging and delivery. Information on the costs associated with packaging and delivery of goods listed in the web interface applies only in cases where the goods are delivered within the territory of the Czech Republic.

3.4 To order goods, the buyer fills an order form in the web interface business. The order form contains this information, in particular on:

3.4.1. ordered goods (the buyer "inserts" the goods into an electronic shopping cart in the web interface)

3.4.2. method of payment, details of the required method of delivery of the ordered goods and

3.4.3. information on the costs associated with the delivery of goods (hereinafter collectively referred to as the "Order").

3.5 Before sending the order to the seller, the buyer is allowed to check and change data which he or she has filled in the order form. The buyer sends the order to the seller by clicking on "Submit Order". The data filled in the order form is considered to be correct by the seller. The seller confirms the order by sending an e-mail to the buyer immidiately upon receiving it. He or she uses the electronic mail address of the buyer specified in the user interface or in the order (hereinafter only "electronic address of the purchaser").

3.6 The seller is always entitled to ask the buyer for additional confirmation (by mail or by telephone), depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs)

3.7 The contractual relationship between the seller and buyer begins at the moment of delivering an order confirmation, which is sent to the buyer via e-mail to his e-mail address.

3.8 The buyer agrees with the use of electronic communication for entering the purchase contract. The buyer's costs of using electronic means of communication for entering the purchase contract (cost of internet access, telephone costs) are paid by the buyer himself and do not differ from standard rates.


4.1 The buyer may pay the seller the price of the goods and any costs associated with the delivery of goods according to the contract the following ways:
• cash at the premises of the seller
• cash on delivery at the place designated by the buyer in the order;
• bank transfer to the seller's account (hereinafter referred to as "Seller Account");
• transfer through the payment system
• credit card

4.2 The buyer has to pay the price of merchandise along with any costs associated with packaging and delivery at an agreed rate. Unless expressly stated otherwise, the purchase price includes the costs associated with delivering the goods.

4.3 The seller does not require a deposit or other similar payments to be paid by the buyer. This is without prejudice to the provisions of Article. 4.6 of the Terms and conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4 In the case of payment in cash or in the case of payment on delivery, the purchase price is due upon delivering of goods. In the case of cashless payment of the purchase the price is due within 5 days since entering the purchase contract.

4.5 In the case of cashless payment, the buyer has to pay the purchase price of the goods together with the variable symbol of payment. In the case of cashless payment, the payment is considered paid the moment the appropriate sum is at the seller's account.

4.6 The seller is entitled, especially if the buyer does not provide an additional confirmation of the order (Art. 3.6), to require payment of the full purchase price before sending the goods to the buyer. The provisions of § 2119 Sec. 1 of the Civil Code do not apply.

4.7 Any discounts in price of the goods provided by the seller to the buyer cannot be combined.

4.8 In case it is customary in trade relations or, if it is so determined by generally applied legal regulations, the seller sends an invoice to the buyer detailing purchases and prices determined by the purchase contract. The seller is a payer of value added tax. The tax document – an invoice is issued by the seller to the buyer after payment of the price of goods and sent electronically to the buyer's email address.


5.1 The buyer acknowledges that according to § 1837 of the Civil Code, among other things, he or she cannot withdraw from the contract about the supply of goods that have been adjusted according to the wishes of the buyer, from the contract for the supply of goods subject to rapid deterioration, as well as goods that were irretrievably mixed with other goods after delivery, from the contract for the supply of sealed goods which the buyer opened and which are not possible to return because of hygiene and from a purchase contract for the supply of audio or video recordings or computer program, if their original packaging has been breached.

5.2 In accordance with § 1829 Sec. 1 of the Civil Code, the buyer has the right to withdraw from the contract, if Art. 5.1 does not apply or other cases where you cannot withdraw from the contract do not apply. The buyer can withdraw within fourteen days of purchase and if he or she bought several items or several parts of one item, this period starts from the date of deliveryof the last piece of the goods. Withdrawal from the contract has to be sent to the seller within the period specified in the preceding sentence. To withdraw from the contract the buyer may use a model form provided by the seller, enclosed to the Terms and conditions. The buyer may send the withdrawal from the contract to the address of the seller or at the seller's e-mail address.

5.3 In case of withdrawal from the purchase contract according to Art. 5.2 the purchase contract is cancelled from the beginning. The goods must be returned to the seller within fourteen days since the withdrawal. If the buyer withdraws from the contract, the buyer pays the cost of returning the goods to the seller, even in the case where the goods cannot be returned due to their nature by post.

5.4 In case of withdrawal according to Art. 5.2 the seller returns the money received from the buyer within fourteen days of withdrawal from the contract. He or she does that in the same way that he or she eceived from the money from the buyer. The seller is also entitled to return the money at the time of returning the goods by the buyer or otherwise, if the buyer agrees and it does not create additional costs to the buyer. If the buyer withdraws from the contract, the seller is not obligated to return the funds received to the buyer before the bueyer returns the goods or proves that the goods have been sent to the seller.

5.5 The seller is entitled to unilaterally make a claim about damage caused to the goods, against the buyer's claim for refund of the purchase price.

5.6 The seller may withdraw from the contract at any time until the goods are delivered to the buyer. In this case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to an account designated by the buyer.

5.7 When a gift is given to the buyer along with his or her purchase a gift agreement between the seller and the buyer has to be entered. The agreement has to have a condition which states that when the buyer withdraws from the contract the buyer shall return the provided gift together with the goods to the seller.


6.1 In the event that the mode of transport is negotiated on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this form of transport.

6.2 If the seller has to deliver the goods to the place designated by the buyer in the purchase contract, the buyer is obliged to accept the goods on delivery.

6.3 In the event the goods needs to be delivered repeatedly or in an unusual way because of the buyer, the buyer has to pay any costs associated with repeated delivery of goods or costs associated with delivery in an unusual way.

6.4 When taking the goods from the carrier, the buyer is obliged to check the integrity of the package and in case of any defects immediately notify the carrier. In the event of a breach of the package indicative of intrusion the buyer does not have to take the shipment from the carrier.

6.5 Other rights and obligations of the parties regarding the transport of goods can be detailed in special delivery conditions of the seller, if the seller issued such conditions.


7.1 The rights and obligations of the parties regarding any faults of the seller shall be governed by the relevant legislation (including the provisions of § 1914-1925, § 2099-2117 and § 2161-2174 of the Civil Code).

7.2 The seller insures that the goods have no defects upon delivery. In particular, the seller insures that at the time of delivery:

7.2.1. the goods have properties that the parties negotiated, and in the absence of such agreement, that it has properties that the seller or manufacturer has described or which the buyers expected given the nature of the goods and on the basis of advertising carried out by them,

7.2.2. the goods fit the purpose for which the seller says they are used or to which goods of this type are normally used,

7.2.3. the goods are of the same quality or performance as the agreed sample or template, if it the quality or performance were determined by an agreed sample or template,

7.2.4. the goods are in the right quantity, measure or weight and

7.2.5. the goods comply with the legal requirements.

7.3 The provisions referred to in Article. 7.2 do not apply to faulty goods sold at a lower price, to goods with a normal wear and tear caused by its common use, to defects caused by normal wear and tear which the buyer knew about when he or she bought the goods, or to goods due to their nature.

7.4 In case the defect becomes apparent within six months since delivery, the goods shall be deemed defective at the time of the delivery.

7.5 The buyer claims his or her rights at the seller's premises in which it is possible to take into account the assortment of goods sold, or at the seller's business address. The moment the claim is valid is the moment the seller receives the claimed goods from the buyer.

7.6 Other rights and obligations of the parties related to the liability of the seller for defects can be specified by the seller.


8.1 The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2 The seller is not bound by codes of conduct in relation to the purchaser within the meaning of § 1826 paragraph point 1 section e) of the Civil Code.

8.3 The seller deals with complaints outside the court via the e-mail addresses at This email address is being protected from spambots. You need JavaScript enabled to view it. . The seller sends the answer to the complaint to buyer's email address.

8.4 The seller is entitled to sell the goods using his business licence. The Trade Office checks businesses according to its regional jurisdiction. The Office for Personal Data Protection supervises the safety of personal data. The Czech Trade Inspection performs supervision, within the specified range, of Act no. 634/1992 Coll., on consumer protection, as amended.

8.5 The buyer hereby assumes the risk of change of circumstances within the meaning of § 1765 Sec. 2 of the Civil Code.


9.1 Personal data privacy of the buyer, who is a physical person, is provided by Act no. 101/2000 Coll., On Personal Data Protection, as amended.

9.2 The buyer agrees to the processing of the following personal data: full name, address, identification number, tax identification number, email address and telephone number (hereinafter collectively referred to as "personal data").

9.3 The buyer agrees to the processing of personal data by the seller, for the purpose of exercising of the rights and obligations under the contract and for the purposes of maintaining a user account. If the buyer does not select another option, he or she also consents to the processing of personal data by the seller also for the purpose of sending commercial messages and information to the buyer. Consent to the processing of personal data in the entirety of this Article is not a condition that alone would make it impossible to enter a contract.

9.4 The buyer acknowledges that he or she is required to state his or her personal information (when registering, in their user account, when ordering from the web interface of the shop) correctly and truthfully and without undue delay inform the seller of a change in their personal data.

9.5 The seller may appoint a third party to process the buyer's information. With the exception of persons transporting the goods, the buyer's personal information shall not be passed to third parties without the seller's prior consent.

9.6 Personal data shall be processed for an indefinite period of time. Personal data will be processed electronically in an automated manner or in printed form in a non-automated manner.

9.7. The buyer acknowledges that the personal information is accurate and that he or she was advised that he or she provided his or her personal information voluntarily.

9.8 In the event that the buyer suspects that the seller or processor (Art. 9.5) processes his or her personal data in a manner which is not consistent with the protection of private and personal life of the buyer, especially if the personal data is inaccurate with respect to the purpose of processing, the buyer can:

9.8.1. ask the seller or processor for an explanation,

9.8.2. require that the seller or the processor remedy the situation.

9.9 If the buyer requests information about the processing of their personal data, the seller has to deliver this information. The seller has the right to require a reasonable compensation which does not exceede the necessary cost of prodividing the information.


10.1 The buyer agrees to receiving information related to goods, services or the seller's company to the buyer's email address and furthermore agrees to receiving commercial information sent by the seller at the buyer's email address.

10.2 The buyer agrees with saving so called Cookies on his or her computer. In the event that the purchase on the website can be made and the obligations of the seller can be fulfilled without saving so called Cookies on the buyer's computer, the buyer may revoke his or her consent described in the preceding sentence.


11.1 The messages may be delivered to the buyer's email address specified in his or her user account or given by the buyer in the purchase order.


12.1 If the relationship of the purchase agreement includes an international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of consumers resulting from the generally binding legal regulations.

12.2 If any provision of the Terms and Conditions is invalid or ineffective, or become such, a valid provision whose meaning is as close as possible to the invalid one is used instead. The invalidity or unenforceability of one provision does not affect the other provisions. Amendments and supplements to the purchase contract or business conditions require a written form.

12.3 The purchase contract including Terms and Conditions is archived by the seller in an electronic form and is not accessible.

12.4 A model form for withdrawal from the contract is attached to the business conditions.

12.5 The seller's contact details: business address is Zenklova 215, Prague 8, e-mail address is This email address is being protected from spambots. You need JavaScript enabled to view it. , the phone number is: (+420) 222 718 279.